Viber is set to take 2022 by storm and as Viber’s #1 official partner in the Philippines, Promotexter will keep you updated.
Today we announce some new features which are now available to boost sales and improve customer conversions.
Unified Viber Channels
Viber has recently made changes by unifying all Viber Business Messaging channel types. This means you can now turn on replies for your existing branded marketing channel. Your customers will then be able to reply to your marketing messages and you can chat with them to take your sales to the next level!
To make it easy for you to chat with your customers, we’ve added a customer chat interface to Promotexter. Using Promotexter Chat you can easily receive customer Viber messages and send your replies. We also have automated features such as queue position to manage customer expectations while waiting to be served and office hours auto-reply.
To activate replies on your Viber channel, just contact your Account Manager or our Support team at firstname.lastname@example.org