Agent inbox and agent forwarding allow for better inbound message handling.
Customers feel better when they know where they are in the queue.
Engage in better conversations by sending and receiving photos, screenshots, files and more.
SMS, Viber and more channels on the way: Facebook Messenger, WhatsApp, RCS Business Messaging (RBM), WeChat, Telegram and more.
Set auto-reply to inbound customer messages for out-of hours reply or when in queue. Coming soon, chatbots to automate common customer questions.