Privacy Policy

Promotexter’s Privacy Policy demonstrates our commitment to your privacy and the protection of the information we collect from you when you visit or any of it’s sub-domains (“Website”) or when you use Promotexter’s Service. Use and access of this Website is subject to the terms and conditions as set out in our Terms of Service as well as our Privacy Policy as follows.

What we collect

Personal data. We may collect the following information about you:
  • name and job title
  • contact information including email address
  • mobile telephone number and network details
  • billing address
All credit top-ups are handled directly through our Payment Providers, Braintree and PayPal. We do not collect or store your credit card details. Subscriber data. We collect subscriber information uploaded by you, such as:
  • customer names and mobile numbers
  • email addresses
  • optional information used by you in your campaigns to customize your messages such as membership number
We maintain logs of all activity on your account, including traffic data and message content. We also hold historical message logs as required to satisfy legal requirements such as anti-cybercrime laws. Such data is maintained to allow us to provision the Service, provide customer support, modify the Service and to assist in minimizing spam and malicious activities that potentially breach the Terms of Use. Non-personally-identifiable-data.This includes, but is not limited to, your country, IP address and browser type, as well as collective data resulting from your use of the Website and the Service, which may be extracted, compiled, analyzed and used by Promotexter for any lawful business purpose.

What we do with the information

Your information will enable us to provide you with the access to our Website and to supply the goods or services you have requested. Your information will also enable us to bill you and to contact you where necessary concerning your orders and your ongoing account with us. Subscriber data may be shared with third party provisioning suppliers to perform certain functions as necessitated to ensure the on-going delivery and quality of the Service. Data may be provided if legally required by upstream providers, telecom regulators or law enforcement officials monitoring and investigating potential or actual SMS spam and/or abuse/criminality. We may use the information to administer, improve and develop our products and services. We may use the information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the Website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

The Website may contain links to third party Websites who should have their own Privacy Policies. Promotexter is not responsible for the content of linked third-party sites and does not make any representations or warranties regarding the content or accuracy of materials on such third-party sites, nor to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party. If you decide to access linked third-party sites, including PayPal for online payments, you do so at your own risk. Promotexter strongly encourages you to make whatever investigation you feel necessary or appropriate before proceeding with any online or off-line transaction with any of these third parties.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You may request details of personal information which we hold about you.

Contacting us

If you have any questions regarading this privacy policy you may contact us by email at or via the chat feature on our website